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Service level

No SLA: a free, best-effort service.

While Alvo is free, we make no contractual commitment on availability or support times. This page explains what you can expect.

Last updated 23 September 2026Effective 27 May 2026

1. There is no service level agreement

Alvo is provided free of charge on a best-effort basis. We do not guarantee any level of availability, response time or recovery time, and we offer no service credits or other compensation for downtime.

The Service is under active development: updates ship often and without fixed maintenance windows, so short interruptions can happen. Data from external sources (the Market Operator, ENTSO-E and others) can arrive late or be temporarily unavailable.

2. Current state

The /status page shows the current state of the services and the freshness of the data. It shows the current state, not an availability archive.

Open the status page

3. Support

Send questions and problem reports to support@alvo.energy. We reply as soon as we can, but we do not guarantee response times.

Spotted an outage?

Tell us what is not working and when it started — it helps us find the cause faster.

support@alvo.energy