Alvo Terms of Service.

1. Acceptance and eligibility

By accessing alvo.energy (the "Service") you agree to these terms as they stand at the moment of access. If you do not agree, discontinue use of the Service.

The Service is provided by ФОП ЯКИМЕНКО ВАЛЕНТИН МИКОЛАЙОВИЧ (ФОП, ІПН: 3382417113) — referred to below as "Alvo" or "we". Contact details are in section 17.

The Service is intended for professional electricity-market participants — companies, sole entrepreneurs, and individuals 18+. If you accept on behalf of a legal entity, you confirm authority to bind it.

2. What the Service is

Alvo is a decision-support SaaS that helps electricity-market traders analyse prices, generate recommended trade plans, request AI explanations, and review risk signals (balancing market, guard-rail limits).

The Service is provided "as is" — it is NOT investment advice, a buy/sell recommendation, a licensed brokerage service, or financial advisory. Every decision is taken by the user, who bears full responsibility for the consequences.

• Alvo does NOT submit or execute orders on trading venues (XMtrade, PXS, exchanges) — we have no access to your trading accounts.
• Forecasts, AI briefs, and plans are probabilistic — accuracy is not guaranteed and cannot be the basis of claims about trading outcomes.
• Past model performance (including rMAE) is not a guarantee of future results.

3. Registration, account, and security

Creating an account requires a valid business email. We use WorkOS as our external identity provider — registration and sign-in flow through the secure WorkOS AuthKit.

You are responsible for the confidentiality of credentials and for promptly reporting suspicious activity to security@alvo.energy. We recommend enabling two-factor authentication (2FA) in /account.

4. Acceptable use

By using the Service you agree to:

• not attempt unauthorized access to other users' accounts, Alvo servers, or integrated services;
• not scrape, reverse-engineer, or otherwise breach rate limits (120 requests/min per route and client fingerprint) or the fair-use limits in the Acceptable Use Policy (/aup);
• not use the Service for any activity prohibited by Ukrainian or applicable European law, including electricity-market manipulation (REMIT, Ukrainian Law on the Electricity Market);
• not share API keys with third parties without Alvo's written consent;
• not use the Service for automated order submission on trading venues without explicit written approval (V1 has no such feature, but the rule applies once one ships).

5. Disclaimer: the trader decides

All price forecasts, BESS plans, backtests, and AI briefs are decision-support tools. They are NOT financial advice, do not account for your individual circumstances, risk appetite, legal or tax considerations.

You understand that electricity-market trading carries the risk of material financial loss. Alvo gives no guarantee of profit, forecast accuracy, or absence of model errors. Consult a licensed financial advisor before material decisions.

6. Free access and future changes

The Service is currently free for registered users. Public pages and the demo need no registration; some features, in particular compute-heavy ones, are available only after you sign in.

To keep free access stable for everyone, the fair-use limits described in the Acceptable Use Policy (/aup) apply.

We may introduce paid plans later. If we do, we will notify registered users by email at least 30 days in advance. No payment is ever charged without your separate, explicit agreement to a paid plan: if you do not give it, nothing will be charged to you.

7. Payments and refunds

The Service is free, so we collect no payments, hold no payment details, and issue no invoices — there is nothing to refund.

If paid plans are ever introduced, their payment, cancellation, and refund terms will be published before you can agree to them. Nothing here limits the rights the law gives you.

8. Customer data and confidentiality

Data you upload to the Service (strategy, BESS parameters, CSV imports, audit events) belongs to you. Alvo processes it solely to provide the Service and under the Privacy Policy (/privacy).

Enterprise customers have access to a separate Data Processing Agreement (/dpa) under GDPR Art. 28.

9. Intellectual property

The Alvo brand, logo, interface, Alvo's own source code, model configuration, and documentation belong to Alvo. We grant you a free, non-exclusive, non-transferable, and revocable right to use the Service under these Terms.

Third-party models (including the pretrained time-series models the Service uses for forecasting) and data from external sources — ENTSO-E, the Market Operator (OREE), Ember, Energy-Charts, energy-map.info, JAO, the NBU, Open-Meteo, and the others listed in section 12 of the DPA — remain under their owners' licences. Alvo claims no rights in them.

10. Third-party services and integrations

The Service uses third-party services — WorkOS (auth), Resend (email), DigitalOcean (hosting), and Cloudflare (DNS, CDN, and traffic protection). The full sub-processor list is in the sub-processor registry (/sub-processors).

Alvo is not responsible for the availability, accuracy, or policies of third parties, but we vet vendors carefully and require contractual security and GDPR commitments.

11. Warranties

The Service is provided free of charge, "as is" and "as available". To the maximum extent permitted by applicable law, Alvo gives no warranties, express or implied, including warranties of fitness for a particular purpose, error-free operation, uninterrupted availability, or conformance to expected trading outcomes. There is no service level agreement (SLA) — see /sla.

This section does not limit consumer rights provided by mandatory provisions of Ukrainian or applicable European consumer law.

12. Limitation of liability

Because the Service is free, to the maximum extent permitted by law Alvo's total liability for all claims arising out of or in connection with use of the Service is limited to UAH 1,000.

Alvo is not liable for indirect, incidental, special, punitive, or consequential damages — including lost profits, missed trading opportunities, or reputational harm — even if we were advised of the possibility of such damages.

These limits do not apply to damage caused intentionally or through gross negligence, and they do not limit any liability that cannot be limited under mandatory law, including consumer-protection law.

13. Indemnification

You agree to indemnify and hold Alvo harmless against third-party claims arising from: (a) your breach of these Terms; (b) use of the Service in violation of law; (c) use of Service outputs to make trading decisions that caused harm to third parties.

14. Term and termination

These Terms remain in force from acceptance until termination. Alvo may suspend or terminate access for material breaches (section 4 and the Acceptable Use Policy) or by competent-authority order.

You may stop using the Service at any time and ask us to delete your account by writing to privacy@alvo.energy. We may also discontinue the free Service as a whole, giving registered users at least 30 days' notice by email.

For 30 days after access ends you can request a copy of your data at support@alvo.energy. After that we delete your data, except records we must keep by law.

15. Changes to the Terms

We may update these Terms. Material changes are announced by email and an in-product /account banner at least 14 days before they take effect. Continued use of the Service afterwards constitutes acceptance.

16. Governing law and dispute resolution

These Terms are governed by the law of Ukraine. For Ukrainian users, disputes are heard by the courts of Kyiv at Alvo's place of registration.

For users in the EU and Switzerland, disputes may, by mutual agreement, be referred to Stockholm Chamber of Commerce (SCC) Arbitration Institute under its rules. Language of arbitration: English.

Before filing suit the parties agree to attempt good-faith negotiation for 30 days.

17. Contact

Legal matters — legal@alvo.energy.

Support — support@alvo.energy.

Privacy and personal data — privacy@alvo.energy.

Postal address for official correspondence: вул. Святослава Хороброго 8, кв. 69, Київ 03151, Україна.