Alvo Terms of Service.

1. Acceptance and eligibility

By accessing alvo.energy (the "Service") you agree to these terms as they stand at the moment of access. If you do not agree, discontinue use of the Service.

The Service is provided by {{ФОП ПРІЗВИЩЕ ІМ'Я ПО БАТЬКОВІ}} (ФОП, ІПН: {{XXXXXXXXXX}}) — referred to below as "Alvo" or "we". Contact details are in section 17.

The Service is intended for professional electricity-market participants — companies, sole entrepreneurs, and individuals 18+. If you accept on behalf of a legal entity, you confirm authority to bind it.

2. What the Service is

Alvo is a decision-support SaaS that helps electricity-market traders analyse prices, generate recommended trade plans, request AI explanations, and review risk signals (balancing market, guard-rail limits).

The Service is provided "as is" — it is NOT investment advice, a buy/sell recommendation, a licensed brokerage service, or financial advisory. Every decision is taken by the user, who bears full responsibility for the consequences.

• Alvo does NOT submit or execute orders on trading venues (XMtrade, PXS, exchanges) — we have no access to your trading accounts.
• Forecasts, AI briefs, and plans are probabilistic — accuracy is not guaranteed and cannot be the basis of claims about trading outcomes.
• Past model performance (including rMAE) is not a guarantee of future results.

3. Registration, account, and security

Creating an account requires a valid business email. We use WorkOS as our external identity provider — registration and sign-in flow through the secure WorkOS AuthKit.

You are responsible for the confidentiality of credentials, enabling two-factor authentication (2FA) in /account, and promptly reporting suspicious activity to security@alvo.energy.

4. Acceptable use

By using the Service you agree to:

• not attempt unauthorized access to other users' accounts, Alvo servers, or integrated services;
• not scrape, reverse-engineer, or otherwise breach rate limits (120 requests/min per route and client fingerprint);
• not use the Service for any activity prohibited by Ukrainian or applicable European law, including electricity-market manipulation (REMIT, Ukrainian Law on the Electricity Market);
• not share API keys with third parties without Alvo's written consent;
• not use the Service for automated order submission on trading venues without explicit written approval (V1 has no such feature, but the rule applies once one ships).

5. Disclaimer: the trader decides

All price forecasts, BESS plans, backtests, and AI briefs are decision-support tools. They are NOT financial advice, do not account for your individual circumstances, risk appetite, legal or tax considerations.

You understand that electricity-market trading carries the risk of material financial loss. Alvo gives no guarantee of profit, forecast accuracy, or absence of model errors. Consult a licensed financial advisor before material decisions.

6. Subscriptions, pricing, and payment

Paid plans (Pro, BESS Optimizer, Platform API) are described on /pricing. A subscription starts on successful payment and auto-renews monthly.

UAH-denominated plans are billed via LiqPay (PrivatBank). EUR-denominated plans are billed via Paddle.com, which acts as Merchant of Record for the EU. We do not store full card data — the payment processor handles it under PCI-DSS.

Demo mode is free and requires no registration. Next-day AI brief, CSV exports, BESS planner, backtests, and API keys are Pro features.

7. Cancellation and refunds

You can cancel any time in /account → Subscription. Cancellation takes effect at the end of the current paid period — previous payments are non-refundable.

On request within 14 days of the first payment of a new plan, and provided usage is minimal (≤10 AI briefs, ≤100 API calls), we refund the full amount. Requests go to support@alvo.energy.

8. Customer data and confidentiality

Data you upload to the Service (strategy, BESS parameters, CSV imports, audit events) belongs to you. Alvo processes it solely to provide the Service and under the Privacy Policy (/privacy).

Enterprise customers have access to a separate Data Processing Agreement (/dpa) under GDPR Art. 28.

9. Intellectual property

The Alvo brand, logo, interface, AI models, documentation, and source code are Alvo's exclusive property. A subscription grants a non-exclusive, non-transferable right to use the Service within the paid plan.

Market-price data sourced from public providers (OREE, ENTSO-E, NBU, UEEX, Open-Meteo) is governed by those providers' respective licenses.

10. Third-party services and integrations

The Service integrates with third parties — WorkOS (auth), Resend (email), DigitalOcean (hosting), and optionally Paddle / LiqPay (billing). The full sub-processor list lives in the DPA.

Alvo is not responsible for the availability, accuracy, or policies of third parties, but we vet vendors carefully and require contractual security and GDPR commitments.

11. Warranties and disclaimers

The Service is provided "AS IS" and "AS AVAILABLE". To the maximum extent permitted by applicable law, Alvo disclaims all warranties, express or implied, including warranties of fitness for a particular purpose, error-free operation, uninterrupted availability, or conformance to expected trading outcomes.

This section does not limit consumer rights provided by mandatory provisions of Ukrainian or applicable European consumer law.

12. Limitation of liability

To the maximum extent permitted by law, Alvo's liability for any claim arising out of or in connection with use of the Service is limited to the amounts actually paid by you to Alvo in the 12 months preceding the event giving rise to the claim.

Alvo is NOT liable for indirect, incidental, special, punitive, or consequential damages — including lost profits, missed trading opportunities, or reputational harm — even if we were advised of the possibility of such damages.

13. Indemnification

You agree to indemnify and hold Alvo harmless against third-party claims arising from: (a) your breach of these Terms; (b) use of the Service in violation of law; (c) use of Service outputs to make trading decisions that caused harm to third parties.

14. Term and termination

These Terms remain in force from acceptance until termination. Alvo may suspend or terminate access for material breaches (section 4), subscription non-payment beyond 30 days, or by competent-authority order.

On termination you have 30 days to export data via the API or /account. After that we irreversibly delete your data, except records that must be retained for legal compliance (accounting, audit).

15. Changes to the Terms

We may update these Terms. Material changes are announced by email and an in-product /account banner at least 14 days before they take effect. Continued use of the Service afterwards constitutes acceptance.

16. Governing law and dispute resolution

These Terms are governed by the law of Ukraine. For Ukrainian users, disputes are heard by the courts of Kyiv at Alvo's place of registration.

For users in the EU and Switzerland, disputes may, by mutual agreement, be referred to Stockholm Chamber of Commerce (SCC) Arbitration Institute under its rules. Language of arbitration: English.

Before filing suit the parties agree to attempt good-faith negotiation for 30 days.

17. Contact

Legal matters — legal@alvo.energy.

Support and refunds — support@alvo.energy.

Privacy / GDPR — privacy@alvo.energy.

Postal address for official correspondence: {{вулиця, будинок, кв.}}, {{місто}} {{XXXXX}}, Україна.